FAQ’s

Welcome to tskies, your trusted U.S.-based online store for premium generators designed to provide dependable power for homes, outdoor activities, and everyday needs. We are committed to offering quality products, convenient shopping, secure payments, reliable shipping, and responsive customer support. Below are answers to some of our most frequently asked questions.

Products

What products does tskies sell?

tskies specializes in premium generators designed to provide reliable power for a variety of residential, outdoor, and everyday applications.

Where can I find product dimensions and specifications?

Product dimensions, specifications, features, and other important information are provided on the individual product page whenever available. We recommend reviewing the product details carefully before placing your order.

Shipping & Delivery

Do you offer free shipping?

Yes. tskies offers free shipping on eligible orders within the United States.

How long does order processing take?

Orders are generally processed within 1–2 business days after the order is successfully placed.

How long does shipping take?

After processing, orders generally arrive within 5–7 business days. Actual delivery times may vary depending on the destination and shipping carrier.

Do you ship outside the United States?

No. tskies currently ships within the United States only.

How can I track my generator order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available. You can use the tracking details to monitor your shipment.

What should I do if my package is delayed or lost?

If your package has not arrived within the expected delivery timeframe, please contact our customer support team. We will review the available shipping information and help you with the next steps.

Orders

Can I change my order after placing it?

If you need to change your order, contact us as soon as possible. Order changes can generally only be made before the order enters processing or shipping.

Can I cancel my order?

Please contact us as soon as possible if you need to cancel your order. If the order has already been processed or shipped, cancellation may no longer be possible.

What if I do not receive my order confirmation email?

First, check your spam, junk, or promotions folder. If you still cannot find your confirmation email, contact tskies customer support with the information used when placing your order.

Payments & Security

What payment methods does tskies accept?

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Stripe
• Apple Pay
• Google Pay

Is my payment information secure?

Yes. tskies uses secure payment processing technology and SSL encryption to help protect sensitive information during checkout. Payment information may be processed by authorized third-party payment providers using appropriate security measures.

Returns & Refunds

Does tskies offer returns?

Yes. We offer a 14-day return period for eligible purchases. Please contact us within 14 days of receiving your order for information about the return process.

How long does it take to receive a refund?

Approved refunds are generally processed within 1–2 business days after the return has been received and processed. Your bank or payment provider may require additional time for the funds to appear in your account.

What if I receive a damaged or incorrect generator?

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order details and, when applicable, clear photos of the product and packaging so our team can review the issue and assist you.

Customer Support

How can I contact tskies?

Phone: +1 515-233-2886
Email: support@tskies.com
Address: 821 Lincoln Way, Ames, IA 50010, United States
Business Hours: Monday–Friday, 9:00 AM–7:00 PM (USA Time)

How quickly will tskies respond to my inquiry?

Our customer support team aims to respond to customer inquiries within 1 business day during regular business hours.

Why Choose tskies?

tskies is committed to providing a reliable and customer-focused online shopping experience. With premium generators, free shipping on eligible U.S. orders, convenient payment methods, secure checkout, straightforward returns, timely order processing, and responsive customer support, we strive to make every purchase simple and dependable.

Still have questions? Contact tskies by phone or email, and our customer support team will be happy to assist you.